1. Conditions for exercising right.

You have a period of fourteen (14) days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal).
The right of withdrawal is exercised when you want to return the product you bought from our online store, and get your money back.
The period of fourteen days starts from the day after the day you received your order.

To exercise the right of withdrawal, you must, before the deadline, inform us of your decision to withdraw, with a clear statement, to info@ciaofashion.gr.

In case of exercising the right of withdrawal, you must return your order immediately, without undue delay.
You bear the cost of returning the products, unless they are damaged or defective products sent to you by us, in which case we also bear the cost of the return.

We will refund you all monies we have received from you, excluding delivery charges (the sum of our handling charges and the cost of returning the products to us) and any additional charges due to your choosing to pay for your order by cash on delivery.
The refund is made by crediting your bank account, which you will notify ciaofashion.gr when exercising the right of withdrawal.

In any case, no additional costs will be charged for such a refund, unless the bank to which you wish to make the deposit is not one with which ciaofashion.gr has an account.

2. Return products.

We are entitled to delay your refund until we have received back the goods you withdraw from the purchase in the same good condition in which you received them.
In case of withdrawal in accordance with the above, it is clarified that any products that you have purchased with a discount due to the purchase of the product from which you are withdrawing, you must return them together with the basic product from which you are withdrawing from the purchase, otherwise the withdrawal is considered as not exercised by you and therefore no obligation is created for us.
You acknowledge and agree that it is your responsibility for any reduction in the value of the products you return, which (reduction) occurs as a result of the management of said products on your part, except for that which is necessary to establish the nature and properties of the products.
However, it is clarified that in order to get your money back in the case of withdrawal, the product must be in the perfect condition received without damage and complete, in its original packaging and accompanied by all relevant documents and proof of purchase .
All returned products must be in perfect condition, not tampered with in any way and have their special tag, otherwise returns will NOT be accepted.
Clothing and Accessories.
All clothing and accessories returned must be in perfect condition and unwashed in any way.
On underwear and swimwear, purely for hygiene reasons, there are NO REFUNDS, so please carefully choose the right size you want based on what you usually wear.
The returned product must be accompanied by all the necessary documents that you received upon receipt, otherwise ciaofashion.gr will not receive them as long as you agree that the right of withdrawal has not been legally exercised and in accordance with the terms herein.

In the event of a return due to your miscalculation (color, size, etc.), the products are not exchanged for cash and the shipping and cash on delivery costs are borne by you.
That is, they are deducted from the original total amount of your purchase:
a) -€8.00 if the payment has been made WITH cash on delivery,
b) -€6.00 if the payment has been made WITHOUT cash on delivery.
The remaining money, from the original total purchase amount, is returned to you within 14 calendar days of receipt.

In the event of a return of proven defective products, the shipping costs are borne by us.
In the event that the product to be returned,
a) does not prove to be defective,
b) found to have been used,
c) its packaging is damaged,
returned to the buyer with transport costs borne by him.